Return and Exchange Policy

Welcome to Paolo Rossini's Return and Exchange Policy. We are committed to ensuring your satisfaction with our products and services. Please read the following policy carefully to understand our procedures regarding returns and exchanges.

1. Return Eligibility

1.1 General Requirements:

• Items must be returned within 14 days of the purchase date.
• The product must be in its original condition, unworn, unwashed, and with all tags attached.
• Returns must include the original packaging.

1.2 Exclusions:

• Personalized or customized items cannot be returned unless they are defective or damaged.
• Final sale items are not eligible for return.

2. Initiating a Return

2.1 Contact Us:

• To initiate a return, please contact our Customer Support team at info@paolorossini.com or +201110100196 / +201110101342 with your order number and details of the item you wish to return.

2.2 Return Authorization:

• Our Customer Support team will provide you with a Return Authorization (RA) number and instructions for returning the item.

2.3 Shipping:

• Customers are responsible for the cost of return shipping unless the item is defective or the return is due to an error on our part.

3. Exchange Process

3.1 Contact Us:

• To initiate a return, please contact our Customer Support team at info@paolorossini.com or +201110100196 / +201110101342 with your order number and details of the item you wish to exchange.
• 3.2 Exchange Authorization:

• Our Customer Support team will provide you with an Exchange Authorization (EA) number and instructions for returning the item.

3.3 Shipping:

• Customers are responsible for the cost of shipping the item back for exchange unless the item is defective or the exchange is due to an error on our part.

4. Defective or Incorrect Items

4.1 Contact Us:

• If you receive a defective or incorrect item, please contact our Customer Support team immediately at info@paolorossini.com for assistance.

4.2 Resolution:

• We will provide instructions for returning the defective or incorrect item, and upon verification, we will either issue a refund, replacement, or exchange, as applicable.

5. Refund Process

5.1 Processing Time:

• Refunds will be processed within 7 business days after receiving the returned item.

5.2 Method of Refund:

• Refunds will be issued using the original payment method.

6. Contact Information

If you have any questions or concerns about our Return and Exchange Policy, please contact us at:

Paolo Rossini
22 Mahmoud Azmy, Raml Station
Alexandria, Egypt
Email: info@paolorossini.com

Thank you for shopping with Paolo Rossini. We appreciate your trust in our products and are here to assist you in providing a seamless return and exchange experience.